Consulta

Providing Credible, Actionable Insights to inform Decision Making

MEANINGFUL INSIGHTS
REAL TRANSFORMATION
REAL TIME BUSINESS SUPPORT

Our clients benefit from

Challenging conventional wisdom

We deploy leading-edge tools and models to get to the heart of the root cause insights you need.

Scientific objectivity made relevant

You get not just information about your business and customers but real guidance on how to take those next important steps.

Effective project management

End-to-end support every step of the way making sure that the things you need to change actually happen.

Actionable organizational transformation

Sometimes insight is not enough. Consulta makes the process of transitioning your business real.

About

A trusted partner in market research, understanding, and mapping your stakeholder landscape. Using industry-leading research methodologies to distill data into actionable insights. Our commitment to delivering value beyond expectation and increasing predictability of success in an ever-changing business environment.

We have a constant drive for the next new, best and most important aspect of our industry, always striving to be at the forefront in what we specialize. People with that kind of an approach, with a natural inclination to improve, make an excellent team of like-minded people focused on bettering your business.

Our Insights Tools

Consulta’s expert team comprises researchers, psychologists, marketers and statisticians. Their aim, via custom designed marketing research solutions, methodologies, analytics and proprietary tools, is to unearth relevant, actionable insights that will enable you to transform your business.

SA-csi

Aligned with the American Customer Satisfaction Index, SAcsi is an independent national benchmark of customer satisfaction with the quality of products and services available to consumers in Southern Africa.

Advanced Analytics

We broaden your company’s understanding of your own data through robust statistical models which enhance the insights already gained about your customers… unearthing deeply hidden treasures.

Technology Solutions

Being able to effectively measure customer satisfaction requires that we harness technology to be able to serve your needs in understanding your customer’s experience from beginning to end.

Data

Our Data Solution has 90 call-center agents and over 200 fieldworkers who conduct face-to-face interviews countrywide, as well as an African fieldwork force that conducts surveys in 12 African countries in their native languages.

Mystery Shopping

Traditional mystery shopping research has its problems. Consulta has a better way, allowing you to truly understand what your customers are experiencing

Community

We establish, develop and maintain brand communities gaining insights through best-in-class models, ensuring engaged employees and helping to turn customers into confidants.

What Our Customers Have to Say

Getting credible, actionable insights is easy

Message us

Tell us about your business and your needs.

Create a roadmap

We provide a detailed prioritized roadmap of how to get there.

Get actionable insights

We guide your transformation every step of the way.

Contact Us

Message Us